GENERAL SUMMARY
The National Museum of the Pacific War has an exciting opportunity for an Ecommerce Associate for the museum’s online store. Our museum store team provides a positive continuation of the National Museum of the Pacific War experience in our museum stores which includes the online shopping experience.
The Ecommerce Associate will work directly with the Retail Services Director to update and maintain the museum store website product inventory and the museum store team to process customer orders and collaborate with the marketing department to create meaningful social media posts in order to increase website sales volume.
This part time position 29 hours and includes flexible scheduling. Beginning pay is $12.00 based on experience with an opportunity for increase after 90 days of employment.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Monitor product inventory availability of current website merchandise in retail inventory system and work with Retail Services Director to insure adequate stock levels.
- Enter all new product assets including copy, imagery and inventory information to ecommerce admin site.
- Ensure consistency in product presentation throughout website.
- Produce digital photography of products where vendor imagery is not provided.
- Update current inventory pricing and availability as required.
- Work with Museum Store Manager and team for order processing completion and merchandise loans for site addition.
- Prepare online order documents for processing through the museum store.
- Prepare orders for shipping including packaging and shipping labels.
- Provide excellent customer service to all inquiries.
- Attend social media meetings with marketing department to create social media content for Facebook and Instagram.
- Monitor museum store social media sites for comments and questions. Respond as appropriate and in a timely manner.
- Maintain positive communication with all Foundation employees. Promote teamwork within the museum stores and throughout the Foundation.
- Other duties as assigned.
EXPERIENCE
- 2 years retail customer service required.
- 2 years POS systems (Counterpoint, QuickBooks POS, etc.) required.
- POS administrative reporting software experience preferred.
- Ecommerce experience a plus!
- Social media experience; Facebook, Instagram, Twitter, LinkedIn required
- Social media scheduling platform experience preferred but not required.
- Ecommerce platform admin experience preferred but not required.
REQUIREMENTS
- Positive attitude and motivated team player; works cooperatively with museum staff; provide outstanding customer service.
- Excellent written and verbal skills.
- Understanding of retail inventory management.
- Ability to prioritize tasks and handle multiple projects.
- Ability to quickly learn various computer software programs; POS administrative reports, ecommerce product administration, social media scheduling platforms.
- Proficient with computers, the Internet, Microsoft Outlook, SharePoint, and Excel.
- Ability to meet scheduled deadlines.
- Position requires background check, including social media accounts.
EDUCATION:
High School diploma required. Associates in retail management, business management, and/or communications preferred.
TO APPLY:
Please submit an application below.